Refund & Cancellation Policy

No upfront charge is issued at booking. You must cancel or reschedule your appointment at least 24 hours prior to your scheduled service start time.

Rescheduling requests within the 24-hour window are subject to availability and are treated the same as a late cancellation for refund purposes. There is no guarantee that a new time slot can be accommodated.

Because All2Clean reserves a dedicated time slot for your vehicle and incurs preparation costs prior to arrival, the following applies to late cancellations and missed appointments:

• Cancellations within 24 hours: The reserved slot is released and cannot be guaranteed again. Where any amount has already been paid toward the booking, it is non-refundable.
• No-Shows: If our team arrives at the confirmed service location and is unable to perform the service for any reason within the customer's control — including but not limited to a locked gate, vehicle not present, failure to respond, or, where you have arranged to provide water or power, those not being available on arrival — the appointment is treated as a late cancellation under the clause above.
• Inaccessible or Unsafe Conditions: If our team determines that site conditions pose a safety risk or make service impossible on arrival, the appointment is treated the same way. Customers are encouraged to verify site conditions before booking.
• Repeat occurrences: All2Clean reserves the right to decline future bookings following repeated late cancellations or missed appointments.

Once a car wash, detailing, or any other service has been completed, the transaction is considered a final sale. No refunds will be issued for services already rendered.

Prior to departure, our team will conduct a Walk-Around Inspection with the customer. This inspection provides you the opportunity to identify any concerns before our team leaves the site. By accepting the completed service without written objection at the time of inspection, you acknowledge satisfaction with the work performed.

If you were not present at completion, and therefore had no opportunity to take part in the Walk-Around Inspection, you must notify All2Clean in writing within 24 hours of service completion at contact@alltoclean.com, including photographs of the issue. Claims submitted after this window — or by customers who completed the Walk-Around Inspection without raising an objection at the time — will not be considered.

Package prices assume a vehicle in normal used condition. We assess the vehicle on arrival, and where its condition requires substantially more time, materials or specialist treatment than the booked package allows, we will tell you the additional cost before any work begins. Work proceeds only once you have approved it.

Conditions that commonly require an adjustment include but are not limited to heavy embedded pet hair, smoke or nicotine saturation, mold or mildew, biological contamination, sand, construction dust, paint or chemical spills, and excessive accumulated trash.

If you prefer not to proceed at the adjusted price you may decline. We will either perform the standard booked service, on the understanding that the conditions above fall outside its scope, or cancel on site at no charge.

We may photograph and record video of your vehicle on arrival and on completion. These records document its condition for both parties, and are the reference used to resolve any question raised under Sections 3 to 5.

By booking, you also permit All2Clean to use photographs and video of your vehicle for promotional purposes, including our website and social media.

Two things follow from how the work is done. Before-and-after footage shows the interior as we found it, so everyday belongings — an umbrella, a cup, a child's toy — may be visible. And because we come to you, part of the surrounding driveway or property may appear in frame.

We do not publish your personal information. Anything appearing in frame that would identify you or your address, your license plate included, is obscured before publication. We do not publish recognizable footage of you or any other person without permission.

If you would rather we did not use photographs or video of your vehicle, tell us at any time — before, during or after the service — and we will not publish them, or will remove them if they have already been posted. No reason is needed, and it has no effect on your service or price.

All2Clean reserves the right to reschedule any appointment due to severe weather conditions, natural disasters, or other circumstances beyond our reasonable control (force majeure). In such cases, you will be offered a full reschedule at no additional charge, or — at our sole discretion — a full refund of all fees paid.

Mild weather (light rain, wind, or overcast conditions) does not constitute a force majeure event and services will proceed as scheduled unless canceled by the customer under the terms above.

Payment may be made online or on site, after the service is complete. We accept Zelle, cash, and major credit and debit cards.

Card payments are handled by a PCI-DSS compliant third-party payment processor over an encrypted connection. All2Clean does not store full card details on its servers.

Any refund approved under this policy is credited to the original payment method within 5–10 business days of the approval date, depending on your bank or card issuer. All2Clean initiates approved refunds promptly; we are not responsible for delays imposed by financial institutions.

This policy is governed by the laws of the State of Texas. Pursuant to Texas Business & Commerce Code § 601.002, the three-day right of cancellation applicable to certain door-to-door and home-solicitation sales does not apply to transactions initiated and completed entirely online or via telephone by the consumer. By completing your booking through our online platform, you acknowledge that you initiated this transaction and expressly waive any applicable rescission rights beyond those provided in this policy.

By confirming your booking, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy in full.

For refund requests, disputes, or questions regarding this policy, please contact us at:

All2Clean
Email: contact@alltoclean.com
Website: alltoclean.com/contact

All2Clean reserves the right to modify this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any such changes constitutes acceptance of the revised policy.